TERMS & CONDITIONS
What these terms cover. These are the terms and conditions (“Terms”) on which we supply products to you, whether these are goods, services or digital content.
Why you should read them. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms or require any changes, please contact us to discuss.
What age do I need to be? By entering into these terms and conditions you confirm that you are legally capable of entering into a binding contract and that you are over 18 years of age.
Information about us and how to contact us
Who we are. Our website is www.sheprotein.com (“Website”) and we are JMW Health & Beauty Ltd a company registered in England and Wales. Our company registration number is 06897809 and our registered office is at 17 London Road, Alderley Edge, Cheshire, SK9 7JT. Our registered VAT number is 285 6857 43.
How to contact us. You can contact us by telephoning our customer service team at +44 (0)333 344 2263 or by emailing us at firstname.lastname@example.org.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these Terms, this includes emails.
Our contract with you
How we will accept your order. Our acceptance of your order will take place either when we receive monies or dispatch goods to you whichever the later, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Product packaging may vary. The packaging of the product may vary from that shown on images on our website.
Seek medical advice. Any information (and accompanying material) provided by us is not intended to replace the attention or advice of a physician or other health care professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified health care professional. We strongly advise that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior using any products advertised on the website. We strive to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Our rights to make changes
Minor changes to the products. We may change the product: to reflect changes in relevant laws and regulatory requirements although this should have no practical effect on you; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
More significant changes to the products and these Terms. In addition, as we informed you in the description of the product on our website, we may make the following changes to these Terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect. Only changes prompted by outside circumstances will be made as far as is necessary in the circumstances.
Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
Providing the products
Delivery costs. The costs of delivery will be as displayed to you on our website.
When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us.
When you own goods. You own a product which is goods once we have received payment in full.
What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, if so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements;
make changes to the product as requested by you or notified by us to you (see clause 6).
Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than thirty (30) days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
Your rights to end the contractYou can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;
If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
In all other cases (if we are not at fault and there is no right to change your mind), see clause 6 .
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:we have told you about an upcoming change to the product or these Terms which you do not agree to (see clause 2);
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
you have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms
When you don't have the right to change your mind. You do not have a right to change your mind in respect of:digital products after you have started to download or stream these;
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them means that if you open the products that we have supplied to you then you will not be able to return them;
sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
any products which become mixed inseparably with other items after their delivery.
How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. Have you bought digital content for download or streaming? if so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
Have you bought goods? if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract
How to end the contract with us (including if you have changed your mind)
Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: email us at email@example.com. Please provide your name, home address, details of the order and, where available, your phone number and email address; or
By post. Simply write to us at SheProtein, 17 London Road, Alderley Edge, Cheshire, SK9 7JT, including the information required in the form. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at SheProtein, 17 London Road, Alderley Edge, Cheshire, SK9 7JT. Please call customer services on +44 (0)333 344 2263 or email us at firstname.lastname@example.org for a returns authorisation code, please follow the process set out in our returns policy. You must not return the product to us unless you have been provided with a returns authorisation code. If you are exercising your right to change your mind you must obtain a returns authorisation code and send off the goods within 14 days of telling us, should you wish to end the contract.
Returning a product as part of a Package. If a product is sold as part of a combination of products that is purchased at either a discounted price, a promotion or offered for free as a result of buying a combination of products in one order (“Promotion Package”) the total Package must be returned to us in order to receive a full refund. We reserve the right to raise an additional invoice for the cost of each item not returned as part of a Promotion Package.
When we will pay the costs of return. We will pay the costs of return:if the products are faulty or misdescribed; or
if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
How we will refund you. We will refund you the price you paid for the products including outbound delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
If the price of a product(s) changes at any time you will only be refunded for the original price you paid for the product(s).
Deductions from refunds. If you are exercising your right to change your mind: We may reduce your refund of the price (excluding outbound delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information about what handling is acceptable and examples. We will refund you the price paid following an inspection of the goods and if we discover you have handled or damaged them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then: If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see clause 9.2.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
Our rights to end the contract
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:you do not make any payment to us when it is due and you still do not make payment within seven 7 days of us reminding you that payment is due; you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; you do not, within a reasonable time, allow us to deliver the products to you;
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
No resale or distribution. Any products purchased from us are not to be re-sold or distributed except where you have obtained prior written consent from us. We may end the contract with you where products are being ordered in breach of this clause 10.4.
If there is a problem with the product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0)333 344 2263 or write to us at email@example.com or SheProtein, 17 London Road, Alderley Edge, Cheshire, SK9 7JT.
Summary. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these Terms will affect your legal rights.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must, post them back to us. We will pay the costs of postage. Please email us at firstname.lastname@example.org for a return label or to arrange collection.
Price and payment
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
When you must pay and how you must pay. You may pay for the product(s) or digital content by the methods of payment displayed on the website prior to checkout.
What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know.
If you are paying by credit or debit card then you must supply your personal information and card details when you place the order. We will not supply any products to you unless the card issuer has authorised the use of the card for payment of such products.
We reserve the right to verify the identity of the cardholder against third party databases to prevent any fraud or dishonesty. There is a possibility we may contact you to make additional security checks and you agree to co-operate to the extent necessary to verify the information.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are not liable where you are at fault. We shall not be responsible for financial losses that are directly caused where you are at fault.
Where the manufacturer provides a warranty (a guarantee in addition to your rights) we are not responsible for any such manufacturer’s warranty and you should enforce any rights which are created by such warranty directly with the manufacturer.
How we may use your personal informationHow we will use your personal information. We will use the personal information you provide to us:to supply the products to you;
to process your payment for the products; and
if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
If you submit your own review for any of our products, you grant us a non-exclusive, royalty free, perpetual, irrevocable and fully sub-licensable licence to use the material you create in your review and you permit us to reproduce, modify, adapt, publish, translate and create derivative works from, distribute and display such material throughout the world in any media.
You confirm that your review is your own original work, is not defamatory or unlawful and does not infringe on anyone else’s rights (including privacy rights), or does not contain any computer virus or other malware that could in any way affect the operation of the website and that it complies with these Terms. You also confirm that your review is made in a personal capacity in good faith and that such contribution does not unfairly promote or further any business activities for commercial gain.
If you do not want to grant us permission to use your reviews in accordance with these Terms then please do not submit them to us. We do not take responsibility or accept liability for the content of your review and you will compensate us if any third party takes action against us in relation to the content of the review
We may from time to time offer a promotion on our products. You will please note that promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes remain our property, are not transferable and there is no cash alternative. We reserve the right to withdraw the promotion code and/or refuse or restrict any order at any time.
Promotion codes are subject to availability and cannot be used after an order has been placed.
Promotional Packages are excluded from all promotion codes.
Other important Terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts